App_Code/VBCode/CBRUK/Config.vbPostcode-matched enquiries from homeowners who have completed a five-step form and had their phone number verified before it reached you.
Every enquiry has been through a text-message or automated-call verification step before we release it. You are not paying for mistyped numbers or idle curiosity.
You get the property type, the situation, an indication of how much bamboo there is and the postcode — so you know whether it is worth a visit before you get in the van.
Each enquiry goes to a maximum of 3 firms. You are competing with two others at most, against a homeowner who expects to compare — not racing eight people to the phone.
You tell us the postcodes you actually work, and we do not send you jobs three counties away that waste your time and annoy the customer.
Full rhizome excavation and root-barrier installation. Our guides push homeowners toward whichever genuinely suits their site, so the enquiries are not all one shape.
We publish honestly about depth, spoil removal and why cheap quotes leave rhizome behind. It makes the conversation easier for anyone doing the job properly — and harder for anyone who is not.
Every consumer page on this site calls our panel vetted. This is what that word actually means, published so homeowners can hold us to it and so you know exactly what we will ask for. It is the same list we tell homeowners to apply to any contractor.
We do not describe the panel as “accredited”, because there is no bamboo-specific accreditation scheme in the UK to be accredited by. Plenty of good bamboo contractors are PCA members through their knotweed work and plenty are not, and we are not going to borrow that credibility to imply something that does not exist. If you hold relevant memberships or qualifications we will list them on your profile — as facts about you, not as a claim about bamboo standards generally.
Short list, and all of it is about the customer's experience.
The homeowner has been told to expect contact quickly, and they are comparing you against two others. Slow responses are the main driver of complaints.
You are free to charge for a survey and many of you should. What we ask is that the customer is told the figure on the first call and gets it in writing before you attend. Every page on this site tells them to ask — so be ready with the answer. A homeowner told “free” and then invoiced is a complaint we would both deserve.
Be explicit about how far you will trace the rhizomes and where the excavation boundary falls. We tell homeowners to ask exactly that, because it is the question that makes three quotes comparable.
No adding customers to mailing lists, no passing details on. Our privacy policy commits us to this, so it is a condition of receiving enquiries.
If it turns out to be a well-behaved clumping bamboo that needs nothing, or Japanese knotweed and a different trade, say so. We would rather lose the job than have a customer sold work they did not need — and we will remember which firms do this.
Specialists pay for the enquiries, which is what keeps the service free to homeowners. The commercial terms depend on your coverage area, the volume available there and how many firms already cover it, so it is a conversation rather than a rate card.
Get in touch and we will be straightforward about what volume we can realistically send you before anyone commits to anything.
It depends entirely on your area and the season, and we are not going to invent a figure here. Bamboo enquiries are strongly seasonal — volume climbs sharply in spring when new shoots appear and people notice the problem all at once.
We would rather under-promise and tell you honestly what a given set of postcodes has produced than sign you up on an optimistic number.
Not through this site. Japanese knotweed goes through our sister service, which is a separate panel with different requirements — accreditation, controlled-waste handling, documented management plans and insurance-backed guarantees written for lenders.
If you do both, tell us and we will point you at the right people for the knotweed side as well.
We tell the customer that the contract is with you and that your complaints process applies, because that is the truth. Then we ask you what happened.
One complaint is information. A pattern — unreturned calls, surprise fees, quotes that grew once the ground was open, work that left rhizome behind — means you come off the panel. That standard is the only thing making “vetted” worth anything to the homeowners we are asking to trust us.
You set your coverage postcodes and we work within them. Beyond that, enquiries are matched on coverage and availability rather than cherry-picked, because a homeowner who is told to expect up to 3 quotes needs to actually receive them.
If a particular type of job is not for you — commercial sites, say, or anything over a certain size — tell us at the outset and we will take it into account.
Tell us where you work, what you do and roughly how much of it. We will tell you what volume we see in your area and whether it is worth either of our time.
Please include: trading name, coverage postcodes, how long you have done bamboo work, and whether you install root barriers.
